Senior Manager of AI · EdPlus at ASU

I turn chaos into clarity. 

I build and lead teams developing AI products that change how people work — across Arizona State University, GitHub, and Twitter.

Portrait of Mary Ramirez
Mary RamirezSenior Manager of AI
0
organizations — ASU, GitHub & Twitter
0
AI & platform products shipped end-to-end
$0K
software spend recovered in year one
0%
faster IT resolution in a single quarter

Specializing in

Selected work

Three companies. One throughline.

From a public university to two of the most demanding engineering cultures in tech, the pattern holds: take something ambiguous and overwhelming, and turn it into a product people actually use. Flip any card to read the problem, the approach, and what changed.

Senior Manager of AI, Product
Present

Leading a team of product managers building AI for students, faculty, and staff at scale — conversational AI, voice-enabled learning, and agentic workflows embedded in the systems ASU runs on.

Senior Manager · AI Products

61% of students were dissatisfied with ASU's chatbot. My team rebuilt it from the ground up.

InSync Chatbot Flip
InSync Chatbot

The existing chatbot had a 61.91% dissatisfaction rate — it couldn't handle complex questions, had no integration with ASU's data systems, and routinely gave irrelevant answers. My team rebuilt it using generative AI, launching first as a pilot to cut manual content maintenance and deflect routine enrollment-coach inquiries.

It worked. The pilot became production. Today InSync is embedded across the ASU Online experience — not just answering questions, but actively guiding prospective students from first inquiry to application.

Outcome
Reduced content-team effort, fewer coach transfers, and a chatbot repositioned as a conversion driver for enrollment.
Senior Manager · AI Products

“If you're shy about your Spanish… it's great to have someone who listens without judgment” said an ASU student

Language Buddy Flip
Language Buddy

Language learners don't just struggle with vocabulary — they struggle with fear. Speaking a new language in front of others is high-stakes. My team built Language Buddy: a voice-enabled AI conversation partner integrated directly into Canvas via LTI, so students could practice speaking Spanish on their own schedule, without judgment.

Launched in Spanish 101 with ~50 students. Since expanded to Air Force leadership training.

Outcome
Real behavioral change — students who wouldn't speak in class found their voice in a low-stakes AI conversation.
Senior Manager · AI Products

Faculty were spending hours on course admin. We gave them an AI with a human in the loop.

Superhuman Agents Flip
Superhuman Agents

Instructional designers and faculty were manually building quizzes, rubrics, and course materials from scratch — repetitive work that pulled them away from teaching. My team built a suite of AI agents inside Canvas: a Quiz Generator, a Rubric Generator, and an all-in-one Faculty Copilot supporting end-to-end course design.

Outcome
Accelerated course-design cycles and freed faculty and IDs to focus on pedagogy, not production.
0 → 1 deep dive Walk the full journey of bringing CSI to market — ideation to launch, stage by stage.
Senior IT Product Manager
2022 - 2025

Led a portfolio of internal tools and AI initiatives across IT, legal, procurement, and engineering — reducing operational friction and building systems that scaled with the company.

Senior PM · IT Operations

IT tickets were taking over a week to resolve. We cut that by 30% in one quarter.

Moveworks Flip
Moveworks

The average SLA for an IT issue at GitHub was over a week — a real drag on employee productivity. I led the implementation of Moveworks, an AI-powered IT support platform, to automate resolution of repetitive requests. Within the first quarter, SLA response time dropped by 30%.

Outcome
Faster resolution, less manual triaging, and IT capacity freed up for higher-priority work.
Senior PM · Software Operations

We were paying for software nobody was using. Lumos found $500K in savings.

Lumos Flip
Lumos

With 100+ apps and fully manual provisioning, GitHub had a license problem — accounts were created, forgotten, and left running. We implemented Lumos to build a structured software catalog with automated provisioning and deprovisioning. Unused licenses were identified and cut.

Outcome
~$500,000 in recovered software spend in the first year.
Sr. Product Operations, Atlassian Tools
2021 - 2022

Standardized how teams tracked and shipped work, led FTC compliance initiatives, and delivered accessibility improvements across enterprise tooling.

PRODUCT OPERATIONS · ENTERPRISE TOOLS

We standardized how the organization tracked work, and as a result, the sprint velocity increased.

Jira Standardization Flip
Jira Standardization

Every team at Twitter was running Jira differently. Workflows were inconsistent, reporting was unreliable, and cross-team coordination was constant friction. Working with the Atlassian team, I led the standardization of Jira across the company — creating unified workflows and a shared operating model for engineering teams.

Outcome
Increased sprint velocity across teams and gave leadership a reliable view of work in motion for the first time.
Mary Ramirez's LinkedIn profile shown on a phone, tagged Group Manager, Product Management, and Product Operations
Working with me

How I operate — pick your vantage point.

1

I coach by showing first, then letting you try — not here to hand-hold, here to build your confidence.

2

I adapt to how you work best, but I'll push you when I see more in you than you see in yourself.

3

I stay calm when things get chaotic — and I'll use a joke to remind the team we're going to be okay.

4

I protect your time from low-priority work so you can do your best work on what matters.

5

I give feedback fast and direct — SBI format for the hard stuff, Slack for the small stuff.

6

I'm a visual thinker — bring a diagram, not a wall of text, and you'll have my full attention.

In their words

What it's like, from the people who've shipped with me.

Hover to bring a card forward · Drag to move it · Click to open it!

Let's collaborate

Let's build something.

I'm open to Senior AI roles, consulting engagements, and speaking opportunities. If you're working on something interesting — or just want to connect — reach out.